Privacy policy
Last updated: 1 October 2026
This policy explains what personal data Auto Customer Service AI ("we") processes when you use the website and the service, and your rights. Contact: a.a.m.m.abdelkhalek@gmail.com.
Data we collect
- Account data: email address, password (stored only as a secure hash), Telegram username (used for password resets), business name, business phone number and the business information you write.
- Call and SMS data: phone numbers of people who call or text a business, the text of SMS messages, and conversation summaries and transcripts created by the assistant. Call audio is processed live to produce the assistant's replies; we do not keep call recordings.
- Payment data: payments are handled by Stripe. We receive the payment status and amount, not your full card number.
- Documents: if you rent a number in a country that requires verification, the documents and address you upload are sent to our telephone carrier for that check.
- Technical data: basic server logs (such as time, IP address and request path) used for security and troubleshooting.
How we use data
- To provide the service: answering calls and SMS for the business, showing conversations in the dashboard, and billing usage.
- To keep accounts secure, prevent abuse and fix problems.
- To meet legal and telecom regulatory obligations.
We do not sell personal data and do not use it for advertising profiles.
Service providers
- Google Cloud (hosting and database) and Google Gemini (AI that generates replies).
- Telnyx (phone numbers, calls and SMS).
- Stripe (payments).
- Telegram (password-reset codes).
These providers process data on our behalf and may store it in other countries, including the United States and the European Union.
Retention
Account data and conversations are kept while your account is active. You can ask us to delete your account and its data at any time; we delete it within 30 days, except records we must keep for billing or legal reasons.
Businesses using the service
A business using Auto Customer Service AI is responsible for telling its own customers that calls and messages are answered by an AI assistant and for having a lawful basis to do so.
Your rights
You can ask to access, correct, export or delete your personal data, or object to its use, by emailing a.a.m.m.abdelkhalek@gmail.com. You can also complain to your local data protection authority.
Changes
We will update this page if this policy changes and show the new date at the top.