Terms of service

Last updated: 1 October 2026

These terms apply to your use of Auto Customer Service AI ("the service"). By creating an account you agree to them. Contact: a.a.m.m.abdelkhalek@gmail.com.

1. The service

The service answers phone calls and SMS for your business with an AI assistant, using the information you provide. Replies are generated automatically and may be incomplete or wrong. You are responsible for the information you give the assistant and for reviewing its conversations.

2. Your account

You must give accurate details, keep your password safe and be at least 18 years old. You are responsible for activity on your account.

3. Acceptable use

You must not use the service for spam, unsolicited marketing, fraud, harassment, illegal content, or to impersonate another person or business. You must follow the telecom and consumer laws that apply to you, including telling customers when they are talking to an AI where required. We may suspend accounts that break these rules.

4. Prices and payment

The service is prepaid. You top up a balance (minimum $5) and usage is deducted at the prices shown on our pricing page. Prices follow our real telephone and AI costs and can change; the price that applies is the one shown at the time of use. Local numbers are billed monthly in advance until you cancel. Payments are processed by Stripe.

5. Refunds

When your balance is $5 or more you can refund all of it to your card at any time from your account, minus the card processing fee kept by our payment provider. Details are in our refund policy.

6. Phone numbers

Numbers are provided by our carrier and remain the carrier's property. Some countries require identity and address documents before a number is activated. A cancelled number stops working immediately and may be offered to other customers.

7. Availability

We work to keep the service running, but calls and messages depend on third-party networks and providers, so we do not promise uninterrupted service. During heavy load a caller may be asked to call again.

8. Liability

To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim, and we are not liable for indirect losses such as lost profits or lost customers. Nothing in these terms limits liability that cannot be limited by law.

9. Ending the service

You can stop using the service at any time and ask us to delete your account. We may end or suspend the service for breaches of these terms.

10. Changes

We may update these terms. The date at the top shows the latest version.